This Shipping Policy is made for World of Indigo Sky, and it explains the shipping and delivery practices for

purchases made through our website www.indigoskyshop.com (the “Store”), and was last updated on

10/1/2023. By placing an order with us, you agree to the terms and conditions in this Shipping Policy.

1. SHIPPING METHODS AND RATES

Shipping Carriers: We partner with reputable shipping carriers to ensure the safe and timely delivery of

your order. The available shipping carriers may vary based on your location and the shipping option

selected during checkout.

Shipping Rates: Shipping rates are calculated based on a range of factors including the destination,

package weight and shipping method chosen. The applicable shipping charges will be displayed during

the checkout process.

Domestic Shipping: We offer shipping services to addresses within the continental US.

International Shipping: We also provide international shipping service to select countries. Please note

that additional customs duties taxes or fees may apply which are the sole responsibility of the recipient.

It is recommended to check with your local customs office for information regarding these charges.

Shipping Restrictions: Orders cannot be shipped to PO boxes.

2. PROCESSING TIME

We strive to process and prepare your order for shipment as quickly as possible. Orders are typically

processed within 2 to 5 business days after payment confirmation, excluding weekends and holidays.

Please note that during big sales or holidays, processing times may increase.

3. ESTIMATED DELIVERY TIME

Delivery Timeframe: The estimated delivery time depends on various factors. Including the shipping

method chosen, destination, and customs clearance (for international shipments). While we strive to

deliver your order within the estimated timeframe, please note that delivery dates are not guaranteed

and may be subject to unforeseen delays beyond our control.

Tracking Information: Once your order is shipped, we will provide you with a tracking number, if

available, so you can monitor the process of your shipment. Please allow some time for the tracking

information to be updated.

Delivery Notifications: If available, the shipping carrier may send delivery notifications via e-mail or SMS

to keep you informed about the estimated delivery date and any delivery related updates.

Delayed Orders: In the event of delayed processing customers will have the option to cancel their order

for a full refund. Shipping provider delays do not fall under the Seller’s responsibility. For delayed orders

please first contact the shipping carrier for the item status.

4. LOST OR DAMAGED SHIPMENTS:

Lost Shipment: World of Indigo Sky is not liable for lost or damaged products after the order has been

placed in the hands of the shipping carrier. If your shipment is lost during transit, please contact us

immediately. We will work with the shipping carrier to initiate an investigation and take appropriate

actions to resolve the issue.

Damaged Shipments: World of Indigo Sky is not liable for lost or damaged products after the order has

been placed in the hands of the shipping carrier. If your order arrives damaged, please notify us within

seven days of receiving your order so that we may assist you in filing your claim with the shipping

provider. To assist with the claims process, please provide detailed information and photographs of the

damaged items and packaging.

5. ORDER MODIFICATIONS AND CANCELLATIONS

Order Cancellations: After an order is submitted processing begins and the order cannot be cancelled. If

there are questions about canceling the order, please contact us. We will do our best to accommodate

your request if the order has not yet been shipped.

Modification Requests: Once an order has been placed, modifications or changes to the order, such as

the shipping address or items ordered, may not be possible. Please review your order carefully before

submitting it.

6. RETURNS

Returns will be accepted within 30 days of the original purchase date. Items must be returned unused

and in their original condition. Some items such as items on sale may be ineligible for returns. For more

information visit our Refunds and Return Policy page.

7. CONTACT

If you have any questions or concerns about our Shipping Policy, please contact us at:

Indigosky922@gmail.com